Which department is primarily responsible for guest services?

The front office department is primarily responsible for guest services because it serves as the initial point of contact for guests upon arrival and throughout their stay. This department handles tasks such as check-in and check-out processes, managing reservations, and responding to guest inquiries and requests. The front office also plays a crucial role in providing information about hotel services, local attractions, and addressing any concerns guests may have during their stay.

This department is integral to creating a positive guest experience, as it directly interacts with visitors and helps to ensure their needs are met promptly and efficiently. The other departments, while important to overall hotel operations, primarily focus on specific functions such as maintenance, cleanliness, or food service, rather than direct guest engagement.